How Billing Works
Understand DocuNero's billing cycle, prorating, and payment processing. This guide explains how billing cycles work, how upgrades and downgrades are handled, and what to expect when you modify your plan.
Secure Payments
DocuNero uses Stripe—a secure, industry-leading global payment platform—to manage subscriptions, payments, invoices, and billing updates.
1. Billing Cycle Overview
DocuNero subscriptions follow a monthly billing cycle by default (yearly plans coming soon).
When you subscribe:
- Your billing period starts immediately
- You gain instant access to the features in your selected plan
- Your usage limits (scan quota) reset on each renewal date
Example
If you subscribe on March 10, your next billing date is April 10.
You can view your next billing date anytime under:
Billing → Current Plan
2. Payment Processing
All payments are securely processed through Stripe.
Stripe handles:
- Credit & debit card payments
- Secure card storage (PCI compliant)
- Automated renewals
- Email receipts and invoices
- Failed payment retries (smart retries)
Security First
DocuNero never stores your card details — everything is encrypted and managed through Stripe.
3. Upgrading Your Plan
You can upgrade at any time.
When you upgrade:
- The upgrade takes effect immediately
- Stripe automatically prorates the cost
- You are charged only for the remaining days in your current billing cycle
- New limits (e.g., higher scan limits, team features) unlock instantly
Prorated Billing
If you're halfway through your Starter plan and upgrade to Pro, you only pay the difference for the remaining days.
4. Downgrading Your Plan
You can downgrade anytime, but:
- The downgrade takes effect at the next billing cycle
- Your current plan remains active until the period ends
- No partial refunds are issued
- Some features (e.g., team access, approval workflow) will change when the lower plan activates
Scheduled Changes
You will not lose access immediately — changes are scheduled for the next renewal.
5. Canceling Your Subscription
You may cancel at any time.
When you cancel:
- Your subscription stays active until the end of your billing cycle
- You will not be charged again
- No refunds are provided for unused time
- You retain access to your documents and exports
Reactivate Anytime
After cancellation, you can choose a new plan at any time.
6. Failed Payments & Grace Period
If Stripe cannot process a renewal payment:
- Stripe automatically retries the payment over several days
- You will receive emails to update your payment method
- Your plan may enter a grace period
If payment continues to fail:
- Your plan may be paused
- You may revert to the Free plan
- Some features or scan limits will be restricted
Update Anytime
You can update your card anytime through: Billing → Current Plan → Manage Payment
7. Billing Notifications
Stripe sends email notifications for:
- Successful payments
- Failed payments
- Upcoming invoice reminders
- Subscription updates
- Cancellations
Stay Informed
Make sure your email address is up-to-date in account settings.
8. Viewing Past Invoices & Receipts
All your invoices and payment receipts are stored in your Billing Portal.
You can access them via:
Billing → View Invoices
Each invoice is downloadable as a PDF.
9. Taxes & Currency
DocuNero billing:
- Is processed in USD (unless regional pricing is enabled later)
- Displays taxes where required based on your location
- Shows tax breakdown directly on your Stripe-hosted checkout and invoice pages
10. Changing Payment Method
You can update your card at any time:
- Go to Billing
- Select Current Plan (tab)
- Click Manage Payment
- Stripe opens a secure link
- Add or replace your card
Changes apply instantly.
11. Refund Policy
DocuNero does not offer refunds for:
- Partial months
- Unused scan limits
- Early cancellation
Full Access
Your plan remains active until the end of your billing cycle.
Frequently Asked Questions
When will I be billed for my subscription?
You are billed at the beginning of each billing cycle. For monthly plans, this is the same date each month.
Can I change from monthly to yearly billing?
Yearly plans are coming soon. Currently, all subscriptions are monthly.
What payment methods do you accept?
We accept all major credit and debit cards through Stripe's secure payment platform.
How do I update my billing information?
Go to 'Billing → Current Plan (tab) → Manage Payment' Update Payment Method to securely update your card details.